Arkéa banking services products, services and reviews

About Arkéa banking services

Arkéa (Crédit Mutuel Arkéa) operates as a French cooperative banking group delivering retail, private, and business banking through brands such as Crédit Mutuel de Bretagne, Crédit Mutuel du Sud-Ouest, Fortuneo, Suravenir (life insurance), Monext (payments), and Arkéa Banking Services (banking-as-a-service and back-office outsourcing). Core offerings include current accounts, payment cards, domestic and international transfers, regulated and non-regulated savings (e.g., Livret A, LDDS, PEL/CEL), consumer credit, mortgages, insurance, and investment products; for businesses and associations, it provides accounts, cash management, acquiring and payment acceptance via Monext, financing, and guarantees. Distribution mixes regional branch networks (concentrated mainly in western and southwestern France) with digital channels; onboarding may require in-branch steps for traditional brands, while online brands use remote verification. Pricing follows published tariffs with packaged accounts and card subscriptions; SEPA credit transfers are generally included, while instant SEPA, international transfers, and foreign currency card transactions can incur additional charges depending on brand and plan. Card portfolios are primarily Visa debit/credit with contactless; mobile wallets and virtual card features vary by brand; daily limits and security controls are configurable in-app where available. For fintechs and institutions, Arkéa Banking Services supplies account-keeping, card issuing/processing, SEPA (including instant), e-money/payment institution support, compliance/KYC, and API connectivity under PSD2/Open Banking. The group is supervised by the ACPR and the ECB under the Single Supervisory Mechanism; client deposits are covered by the French deposit guarantee scheme (FGDR) up to €100,000 per depositor, per institution; strong customer authentication is enforced. Service channels include branches, secure messaging, and phone; support hours and service levels differ by brand. Eligibility typically targets residents of France, with accounts identified by French IBANs; English-language servicing is limited. Users should review brand-specific conditions, fees, and geographic availability, as processes and features are not uniform across the group.