Banque CIC Ouest products, services and reviews

About Banque CIC Ouest

Banque CIC Ouest is a regional bank within CIC, part of Crédit Mutuel Alliance Fédérale, serving individuals, professionals, associations, and businesses across western France through a branch network and digital channels. It provides current accounts with French IBANs, SEPA transfers and direct debits, regulated savings (such as Livret A and LDDS) and housing plans (PEL/CEL) subject to eligibility, term deposits, and securities accounts including equity savings plans. Payment cards with contactless capability and strong customer authentication are available, together with 3‑D Secure for online purchases and card management via the mobile app. Lending spans consumer credit, vehicle financing, mortgages, overdraft facilities, and, for businesses, working capital, equipment finance, leasing, guarantees, trade finance, and cash management. Merchants can access payment acceptance solutions (POS terminals and e‑commerce gateways), while investors can use brokerage and life insurance products through group entities. International services include foreign currency transfers and foreign exchange, with standard fees and exchange margins. Pricing follows published fee schedules, with optional bundled account packages and separate charges for cards, transfers outside SEPA, cash handling, and payment incidents; conditions and tariffs vary by profile and are available in contractual documents. Account opening is conducted in branch with standard identification and residency checks; remote onboarding may be offered for certain profiles. Online and mobile banking allow balance reporting, transfers, secure messaging, and authentication, and support is available via branches, phone, and digital channels. Banque CIC Ouest operates under French regulation (ACPR/AMF scope for banking and investment services), and eligible deposits are protected by the FGDR up to the statutory limit per depositor and institution, with standard complaint and mediation procedures in place. Potential constraints include a traditional fee structure compared with online-only banks and branch-centric onboarding for some products.