Bank of Scotland products, services and reviews

About Bank of Scotland

Bank of Scotland is a UK retail and commercial bank founded in 1695 and operates primarily in Scotland as part of Lloyds Banking Group following the HBOS acquisition. Its products include current accounts (basic and packaged variants), savings accounts and cash ISAs, personal loans, overdrafts priced via interest, credit cards, mortgages, and business banking, with eligibility, rates, and fees dependent on individual circumstances and subject to change. It maintains a Scottish branch and ATM network, supports routine cash services at Post Office counters, and provides online and mobile banking with strong customer authentication and biometric login. Payments are processed through Faster Payments, Bacs, and CHAPS, with options for international transfers; debit cards are typically Visa and credit cards issued on Mastercard. Bank of Scotland is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the PRA, operates as a ring‑fenced bank (Bank of Scotland plc), and eligible deposits are protected by the Financial Services Compensation Scheme up to the statutory limit. The bank is one of the authorised Scottish note issuers and circulates its own banknotes. Customer support is available by phone, in branch, and via secure digital channels, with complaints handled under FCA rules and recourse to the Financial Ombudsman Service. Product servicing, operational systems, and financial disclosures are integrated within Lloyds Banking Group, and capital, liquidity, and risk information is published in the group’s periodic reports. Prospective customers should review current account terms, overdraft pricing, international and foreign transaction charges, and service availability before applying.