Hamburger Volksbank eG products, services and reviews

About Hamburger Volksbank eG

Hamburger Volksbank eG is a German cooperative bank based in Hamburg and part of the Volksbanken Raiffeisenbanken network, serving private customers, the self-employed, and small to mid-sized enterprises in the region. Its offering includes current accounts with tiered pricing, savings and term deposits, overdrafts, consumer loans, mortgage financing, and building society products via Schwäbisch Hall; for businesses it provides accounts, domestic and cross-border payments, POS and acquiring via network partners, and commercial lending such as working-capital and investment financing, including access to public development programs (e.g., KfW) through the cooperative network. Securities brokerage, custody, and investment funds are available in cooperation with DZ BANK and Union Investment, and insurance products are offered via R+V Versicherung. Customers can use branch services and self-service terminals, online banking, and the VR Banking App with common two-factor procedures (e.g., chipTAN and pushTAN), and they have access to card and digital payment services via girocard and Visa/Mastercard products with contactless and mobile wallet support; cash withdrawals are available at the nationwide cooperative ATM network, with possible fees at non-network machines. Account opening requires identification under German KYC rules (in branch, VideoIdent or PostIdent), and customers may become cooperative members by purchasing shares; any dividend on member shares depends on annual results and member resolutions. Deposits are protected up to EUR 100,000 per depositor under the recognized institutional protection scheme of the German cooperative banks (BVR Institutssicherung GmbH) and benefit from the additional voluntary BVR protection scheme aimed at preventing insolvency. The bank is supervised by BaFin and the Deutsche Bundesbank and is a member of the Bundesverband der Deutschen Volksbanken und Raiffeisenbanken. Conditions, pricing, and interest rates vary by account model and customer profile; prospective customers should review the current price and service list, interest rate notices, and product terms. Unresolved complaints can be escalated to the BVR ombudsman arbitration scheme.