Mercedes-Benz Bank AG products, services and reviews

About Mercedes-Benz Bank AG

Mercedes-Benz Bank AG is a German direct bank and captive lender of Mercedes-Benz Mobility AG (part of Mercedes-Benz Group AG), headquartered in Stuttgart and operating under a full banking license supervised by BaFin and the Deutsche Bundesbank. The bank’s core activities are vehicle financing and leasing for private and business customers of the Mercedes-Benz dealer network, including classic installment loans and mileage-based leasing, as well as dealer and fleet-related financing within the group’s mobility business. For retail savers in Germany it offers deposit products such as variable-rate overnight accounts and fixed-term deposits accessed via online and mobile channels; it does not operate a traditional current account for day-to-day payments. Statutory deposit protection applies through the German scheme (Entschädigungseinrichtung deutscher Banken) up to 100,000 euros per depositor per bank, subject to legal conditions. Account opening and lending onboarding typically require standard KYC, German address and tax details, and identity verification (e.g., VideoIdent or PostIdent). Interest on deposits is generally subject to German withholding tax on capital income; customers can submit a tax exemption order (Freistellungsauftrag) within legal limits or provide non-assessment certificates where applicable. Terms, fees, and rates are product-specific and updated periodically; early termination rules for fixed deposits and leasing/credit contracts follow contractual and statutory provisions. Customer service is provided digitally and by phone; complaints can be escalated to the private banks’ ombudsman system in Germany. The bank publishes product information and regulatory disclosures on its website and in legally required pre-contractual documents.