PayPal (Europe) S.à r.l. et Cie, S.C.A. products, services and reviews

About PayPal (Europe) S.à r.l. et Cie, S.C.A.

PayPal (Europe) S.à r.l. et Cie, S.C.A. is the Luxembourg entity behind PayPal’s consumer and merchant services in the European Economic Area, operating from 22-24 Boulevard Royal, L-2449 Luxembourg, and authorized and supervised by the Commission de Surveillance du Secteur Financier as a credit institution permitted to issue electronic money and provide payment services. It offers e-money accounts for individuals and businesses, online checkout and marketplace payments, peer‑to‑peer transfers, and merchant acquiring with APIs and plugins for e-commerce platforms. Funds held in PayPal balances are electronic money, not bank deposits; they are safeguarded under applicable law rather than protected by a deposit guarantee scheme, and no interest is paid on balances. Pricing is set by country and product and typically includes percentage‑plus‑fixed fees on transactions, currency conversion markups for cross‑border or currency‑switched payments, withdrawal charges in some cases, and dispute/chargeback fees for merchants. Onboarding and ongoing use are subject to customer due diligence under EU AML rules; limits, rolling reserves, or account restrictions can be applied based on risk and compliance reviews, and transactions may be reversed under Buyer and Seller Protection policies where eligibility criteria are met. Strong Customer Authentication under PSD2 is used where required; data processing follows GDPR. Complaints can be escalated through PayPal’s internal process and, if unresolved, to the CSSF’s out‑of‑court dispute resolution in Luxembourg. Services to UK customers are provided by a separate entity, PayPal UK Ltd, authorized and regulated by the Financial Conduct Authority; the Luxembourg entity continues to serve EEA customers via passporting. Service features, eligibility, and fees vary by market, funding method, and verification status, and withdrawal and settlement timeframes depend on country and payout method.