Orange Bank, S.A., Sucursal en España products, services and reviews

About Orange Bank, S.A., Sucursal en España

Orange Bank, S.A., Sucursal en España is the Spanish branch of Orange Bank S.A. (France) and operates in Spain under the EU passport regime. Prudential supervision is carried out by the French supervisor (ACPR/Banque de France), while market conduct in Spain falls under Banco de España; the branch appears in the Banco de España public register of EU credit institutions operating in Spain. Deposits are protected by the French deposit guarantee scheme (Fonds de Garantie des Dépôts et de Résolution, FGDR) up to €100,000 per depositor, per institution, not by the Spanish Fondo de Garantía de Depósitos. The bank has operated as a mobile-only provider, with onboarding, account management and support delivered through its app; it does not provide a traditional branch network or cash deposit services. Its product set in Spain has included a payment account with a Spanish IBAN for SEPA transfers and direct debits, a debit card compatible with mobile wallets, Bizum support, and an interest-bearing savings account; consumer financing linked to Orange telecom purchases has also been offered. Pricing, interest rates and conditions are published in its fee schedule and in filings available through Banco de España; these are variable and subject to change. Eligibility has targeted Spanish residents with valid ID, with certain offers tied to a relationship with Orange as a telecom provider. Standard security measures include strong customer authentication and biometric login options within the app. Complaints can be filed first with the bank’s customer service; unresolved cases can be escalated to the Banco de España complaints service in accordance with Spanish conduct rules for EU branches. The Orange group has communicated strategic changes affecting its retail banking activities, and availability for new customers in Spain has been restricted; prospective or existing customers should verify current service status, terms and guarantees on the bank’s official channels and the relevant regulators’ registers before making decisions.